SINVAC QUALITY STATEMENT
Quality is defined as on time delivery of products / services according to agreed customer requirements.
The system used to deliver quality consists of the following elements:
Agreement of detail requirements: This agreement is achieved through the quotation, drawings/sketch process between Sinvac and customer and signed off by the customer.
Order Book: To ensure that all customer requirements are met every order is placed on the order book from where delivery dates and production is tracked on a daily basis.
Works Order: A works order is opened for each order detailing Quality and Technical requirements as an instruction to the factory.
Raw Material: Raw Material is purchased from approved Suppliers who conform to specified requirements and material is accompanied by a Quality Certificate when delivered.
Production Process: Process control is ensured as follows:
- In order to create and maintain consistency in operations, set procedures are followed for each area. The Production Manager implements procedures.
- Each supervisor has the responsibility to deliver a quality product to the next production step: The following checks are done:
- Mould before use
- Product from moulding to trimming
- Product after trimming
- Product in dispatch
- The Production Manager does random task observations and has to approve Final Products in the dispatch area.
- Each marketer has the responsibility to check his/her customer’s products in the Dispatch Area to ensure that it conforms to the originally agreed requirements.
Non-conformances: Customer complaints and internal non-conformances are logged, investigated within 24 hours and corrected with the following basic steps:
- Understand the complaint/deviation/non-conformance and its impact.
- Determine the root cause.
- Implement corrective and preventative steps.
- The internal and external lists are reported on in the monthly meetings
Continuous improvement is achieved through the learning process from non – conformances.
J A VAN DYK
MANAGING DIRECTOR